Pet-Friendly Policy

At Valley by Grassfield Resort, we understand that pets are an important part of the family. We are pleased to welcome responsible pet owners and their well-behaved pets so that everyone can enjoy a comfortable, safe, and pleasant stay.
 

To ensure a positive experience for all our guests, the following Pet-Friendly Policy applies:
 

1. Pet Eligibility

 

• Dogs and cats are welcome at the resort, subject to prior approval.
• Pets must be well-behaved, house-trained, vaccinated, and free from contagious diseases.
• Guests must inform the resort at the time of booking that they will be travelling with a pet.
• The resort reserves the right to decline pets that may pose a safety, hygiene, or disturbance concern.

 

2. Pet Charges & Deposit

 

• Applicable pet accommodation charges will be communicated at the time of booking.
• A refundable security deposit may be collected at check-in to cover any potential damage or additional cleaning.
• Any damage to furniture, linen, fixtures, landscaping, or other resort property caused by the pet will be charged to the guest.

3. Pet Accommodation

 

• Pets are permitted only in designated pet-friendly rooms/cottages.
• Pets must not be left unattended in the room for extended periods.
• Guests are requested to use a pet bed, mat, or carrier. Pets should not be allowed to sleep directly on resort beds, sofas, or other furniture.
• Guests may be required to keep pets on a leash when outside the room.

 

4. Resort Common Areas

For hygiene, safety, and comfort of all guests:

• Pets are not permitted in swimming pools, gyms, spa areas, banquet halls, kitchens, or food preparation areas.
• Access to restaurants, cafés, lawns, and other public areas is subject to the resort's designated pet-friendly zones.
• Pets must remain on a leash in common areas unless specifically permitted otherwise.
• Guests must ensure that their pets do not disturb other guests through excessive barking, jumping, or aggressive behaviour.

 

5. Cleanliness & Pet Waste

 

• Pet owners are fully responsible for cleaning up after their pets.
• Pet waste must be collected immediately and disposed of appropriately.
• Guests must inform the resort team immediately in case of any accidental soiling or damage inside the room.
• Additional cleaning or sanitisation charges may apply where necessary.

 

6. Pet Safety & Responsibility

 

• Pets must be under the supervision and control of their owners at all times.
• Guests are responsible for providing food, medication, grooming requirements, and other necessities for their pets.
• The resort does not accept responsibility for the loss, injury, illness, or death of any pet during the stay, except where caused by proven negligence of the resort.
• Guests are responsible for ensuring that their pets do not cause injury, nuisance, or damage to other guests, employees, or property.

 

7. Noise & Guest Disturbance

 

• Guests are requested to ensure that their pets do not cause excessive noise or disturbance, particularly during designated quiet hours.
• If a pet's behaviour repeatedly disturbs other guests or creates a safety concern, the resort may request the guest to remove the pet from the premises.

 

8. Pet Food

 

• Guests may bring their own pet food.
• Food can be provided as per pet parent’s instruction but pet marketed food will not be available.
• Guests must ensure that food and water bowls do not cause damage or staining to resort furniture or flooring.

 

9. Pet Health & Vaccination

Guests may be requested to provide valid vaccination records where required.
Pets showing signs of illness, infection, or aggressive behaviour may not be permitted in common areas and may be required to leave the resort premises for the safety of other guests and staff.
 

10. Events & Weddings

Valley by Grassfield is a popular destination for weddings, celebrations, and events. During events, access for pets may be restricted in certain areas for safety and operational reasons.
Guests travelling with pets are requested to check with the resort regarding pet access during their stay, particularly when weddings or large events are scheduled.
 

11. Service & Assistance Animals

Service or assistance animals will be accommodated in accordance with applicable laws and regulations. Guests may be requested to provide appropriate documentation where legally permissible.
 

12. Management Rights

Valley by Grassfield Resort reserves the right to modify or restrict pet access to any area of the property based on operational, safety, hygiene, or guest-comfort requirements.
Management reserves the right to ask a guest to remove a pet from the premises if the pet poses a safety risk, causes significant disturbance, or violates this policy.
 

13. Guest Acknowledgement

By bringing a pet to Valley by Grassfield Resort, the guest confirms that they have read, understood, and agreed to comply with this Pet-Friendly Policy and accept responsibility for their pet's behaviour, cleanliness, safety, and any resulting damage or expense.
We welcome your furry family members and request your cooperation in helping us maintain a safe, clean, and enjoyable environment for all our guests.

Valley by Grassfield Resort
Where every member of the family is welcome.